Refund Policy

At Shivakshi Naturals, we take great care to deliver high-quality, natural snacks right to your doorstep. While we do not offer refunds for most situations due to the perishable nature of our products, we are committed to customer satisfaction and will evaluate each issue case-by-case.

✅ When Refunds Are Applicable

You may be eligible for a full or partial refund in the following cases:

You received a damaged or spoiled product
You received the wrong item
Your order was incomplete
Your order was lost in transit and not delivered

In such cases, please contact us within 48 hours of receiving your order, along with:

Your order number
Clear photos of the product and packaging
A brief description of the issue

❌ Non-Refundable Cases

We do not offer refunds in the following situations:

Change of mind or dislike of taste
Products consumed or tampered with
Delays caused by courier or natural events (unless undelivered)
Requests made after 48 hours of delivery

💳 Refund Process

Once your claim is reviewed and approved, refunds will be processed to your original payment method.
Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.
In some cases, we may offer store credit or a replacement instead of a monetary refund.

📞 Need Help?

We’re here to assist you!
Contact our support team at:
📧 support@shivakshinaturals.com
📞 +91-XXXXXXXXXX (Mon–Sat, 10 AM – 6 PM)

Thank you for choosing Shivakshi Naturals. Your trust means everything to us!