Terms And Conditions
Terms and Conditions
Welcome to Shivakshi Naturals. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By accessing or purchasing from our website (www.shivakshinaturals.com), you agree to be bound by these Terms. Please read them carefully.
1. General Information
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Shivakshi Naturals is an Indian-owned brand selling natural, handcrafted snacks through its e-commerce platform.
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By using this website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.
2. Products & Pricing
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All products listed are subject to availability.
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We reserve the right to change product pricing, descriptions, or availability at any time without prior notice.
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Prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
3. Orders & Payments
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Orders can be placed through our secure website using available payment methods (Credit/Debit Card, UPI, Net Banking, etc.).
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We reserve the right to cancel any order at our sole discretion, with full refund where applicable.
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In the event of payment failure or suspected fraud, the order may be delayed or canceled.
4. Shipping & Delivery
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We strive to ship all orders promptly within the timelines mentioned in our Shipping Policy.
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Delays due to courier partners, weather, or external circumstances are beyond our control, but we will assist where possible.
5. Returns & Exchanges
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Due to the perishable nature of our products, we do not accept returns unless the product is damaged or incorrect.
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Requests for exchange or replacement must be raised within 48 hours of delivery. Please refer to our Return & Exchange Policy for more details.
6. Intellectual Property
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All content on the website including logos, images, product descriptions, branding, and design elements are the intellectual property of Shivakshi Naturals and may not be used or reproduced without written permission.
7. User Conduct
By using our website, you agree not to:
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Engage in fraudulent or unlawful activities.
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Attempt to gain unauthorized access to our systems.
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Use our content for any commercial purpose without our consent.
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Post or transmit offensive, misleading, or harmful content.
8. Privacy Policy
We take your privacy seriously. Please review our Privacy Policy to understand how your personal information is collected, used, and protected.
9. Limitation of Liability
Shivakshi Naturals will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use our products or services. We make no warranties beyond what is stated on our site or product labels.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes will be subject to the jurisdiction of courts in [Your City/State].
11. Changes to Terms
We reserve the right to update or change these Terms at any time. Continued use of the website following any changes indicates your acceptance of the revised Terms.
12. Contact Us
For any questions regarding these Terms, please contact:
📧 support@shivakshinaturals.com
📞 +91-XXXXXXXXXX
🕒 Mon–Sat, 10:00 AM – 6:00 PM