Return And Exchange Policy
Return & Exchange Policy
At Shivakshi Naturals, your satisfaction means everything to us. We take great care in preparing and packing your order, but if something isn’t right, we’re here to help.
🔁 Returns
Due to the perishable nature of our products, we do not accept returns once the item is delivered. However, we’re committed to resolving any issues that may arise due to:
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Damaged or leaked products
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Incorrect items received
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Quality concerns
If you experience any of the above, please reach out within 48 hours of delivery.
🔄 Exchanges
We offer replacements only in the following cases:
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Product was damaged in transit
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Wrong product delivered
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Packaging tampered or compromised
To initiate an exchange, please contact us at support@shivakshinaturals.com with:
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Your order number
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Clear photos of the product and packaging
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A brief description of the issue
Our team will review the request and arrange a replacement if eligible.
🚫 Non-Returnable Items
Please note, we do not accept returns or exchanges for:
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Products opened or consumed
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Orders raised after the 48-hour window
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Items purchased during sale/discount offers (unless damaged or incorrect)
💰 Refunds
In cases where replacement isn’t possible, we may offer a refund or store credit, at our discretion. Refunds (if approved) will be processed within 5–7 working days to the original payment method.
📩 Need Help?
We’re here to support you. For any order-related queries, contact us at:
📧 support@shivakshinaturals.com
📞 +91-XXXXXXXXXX (Mon–Sat, 10 AM – 6 PM)
Thank you for choosing Shivakshi Naturals – we’re honored to be a part of your healthy lifestyle journey.